Shipping policy

At this time, orders placed on this website (https://kyotogeishamatcha.com/) can only be shipped to addresses in the USA. 

Once the tracking status is marked as "Delivered" on the delivery provider's website, we will deem the order to be completed.

Incorrect Shipping Address Details

You are solely responsible for inputting the correct address details at checkout.

In the event a wrong address is entered, we are not able to send out a replacement unless the items you have ordered are returned to us. In addition, We reserve the right to charge an additional shipping fee for re-sending the order to the correct address after the return order is received.

Some common errors include:

1. The Shipping Address does not include the apartment number

2. The Billing Address was input as the shipping destination by accident

We will not provide a refund or replacement for wrong address details.

Note: We are not responsible for any misdelivered packages or erroneous address deliveries outside our control, including unaddressed customer service requests or USPS service mistakes.